Managing challenging exchanges – responding professionally


Price $45
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National Quality Standard
QA4Staffing arrangements
QA7Leadership and service management
Australian Professional Standards for Teachers
7Engage professionally with colleagues, parents/carers and the community


Jennifer Ribarovski
Jennifer Ribarovski has over thirty years experience in the education sector, including playing a key role in the implementation of the National Quality Framework for both the NSW Regulatory Authority and the Australian Children’s Education and Care Quality Authority (ACECQA).


This module provides an introduction to the importance of professional communication and explores communication strategies to address conflict and challenging exchanges in your role as an educator or staff member within education and care services. As educators and staff in education and care contexts, we have educational practices and ways of doing things. These are shaped by our beliefs and values, experiences and learning.

As a professional working with young children and their families, you will come across challenges and conflict in your role. By implementing strategies to minimise negative conflict, and by adopting communication strategies to address challenges, you can contribute to a positive and high-quality education and care environment for children and their families.

This module examines:

  • the professional role of an educator
  • the education and care context and challenging exchanges
  • organisational strategies that minimise negative conflict, and
  • communication strategies to address conflict and challenging exchanges.


Completing Managing challenging exchanges – responding professionally will contribute 1 hour of PD addressing standards 6.2.2, 7.1.2, 7.2.2, and 7.3.2 from the Australian Professional Standards for Teachers.